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FAQ'S

Order Processing & Shipping

Lola's Lookbook accepts Visa, MasterCard, American Express, Discover, and Maestro.  Please be sure to include the correct shipping address at checkout.

Where do you ship?
Lola's Lookbook ships to the United States. We regret that we are unable to deliver to APO/FPO addresses, Canada, International countries, as well as P.O. Boxes.  Special international requests/shipping quotes can be made by emailing AnnMarie@Lolaslookbook.com. 

How will my order be shipped and what are the shipping fees?
Our preferred shipping provider is USPS.  Orders over $50 ship complimentary.  Orders under $50 ship via USPS Priority Mail at a flat rate fee of $7.99 regardless of the destination, the number of items, or weight of the shipment.  Standard delivery time is 3-7 business days from the time you place your order.  However we do aim to please so you may receive your order sooner!   

Shipping Fees:
United States:
•  Flat Rate Priority Shipping: $7.99

How do I know the status of my order?
Once your order has been placed you will receive an order confirmation email. Once your item has shipped you will receive a shipping confirmation email with tracking number.  Specific questions or concerns regarding your order can be emailed to AnnMarie@lolaslookbook.com.

Return Policy:

You have 30 days from the date of original purchase/shipment date for a STORE CREDIT ONLY.  All clothing must be returned in their original, unworn, unwashed & smoke-free condition with tags. All jewelry and accessories are final sale and cannot be returned for store credit.  Sale items are all final sale & cannot be returned for store credit

Original and return shipping fees are the responsibility of the customer.  Once we receive and approve your return we will issue you a store credit. Store credit is issued via email and can be used online, in-store or on the fashion truck.  Please note we do not do exchanges.  If you would like to reorder a style in a different size or color you need to place a new order online or in person using your store credit.  We cannot guarantee the style will still be in stock when you go to place your new order.  If you do not want to wait for your store credit to place your new order you may place it using an alternative payment method (credit card/cash) and save your store credit for a later date.

Returns can be mailed or dropped off to Lola's Lookbook, 255 Eastlake Avenue, Massapequa Park, NY 11762.

Please note we reserve the right to reject any return that does not meet the return requirements.


What Size Am I?

Bust - Measure the fullest part of your bust and make sure the measuring tape fits comfortably.

Waist - Make sure the measuring tape fits comfortably around the narrowest part of your waist.

Hips - Place the measuring tape below your waist and above your thigh. Make sure the tape fits comfortably around your body.

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